MyRate customer reviews

At MyRate we pride ourselves on our customer service, our products and our processes. As a result, we constantly receive feedback from satisfied clients, some of which is shown below:

 


[Last Updated:07 May 2012]

  • MyRate review by:
    Ian J.
    Baulkham Hills, NSW
    "You have a real asset in Marita "
  • Tiffany D.

    MyRate review by:
    Tiffany D.
    Moonee Ponds, VIC
    "The consultant assisting me was exceptionally responsive, supporting and easy to communicate with. He was with me every step of the way and ensured that the process was completed within my very short 30 day settlement period. A pleasure to deal with.I will be recommending My Rate to anyone I know who is thinking of taking out a loan or changing lenders"
  • Marc L, Mount Waverley
    MyRate review by:
    Marc L.
    Mount Waverley, VIC
    "Considering there has not been a face to face meeting, the customer service was excellent. Our MyRate representative kept us informed at all time and always responded to enquiries within a few hours."
  • MyRate review by:
    Zoran E.
    Bankstown, NSW
    "Very happy with the service"
  • Jonathan L, Tingalpa
    MyRate review by:
    Jonathan L.
    Tingalpa, QLD
    "Thank you so much for your help with this application. You have been professional and prompt with all responses to our enquiries throughout the entire process."
  • Philip W. Perth
    MyRate review by:
    Philip W.
    Perth, WA
    "Just wanted to say thanks for all the help and the professional way my loan was conducted by my consultant and MY RATE, everything went very smoothly and on time."
  • Denise P. Aberglasslyn
    MyRate review by:
    Denise P.
    Aberglasslyn, NSW
    "The experience was fast and we didn't have to interrupt work schedules to go through the process. Just a few phonecalls and faxes, that's all it took."
  • Russell W, Langwarrin
    MyRate review by:
    Russell W.
    Langwarrin, VIC
    "Testimonial comments: everyone was easy to deal with and all my questions where always answered quickly, will be recommending myrate to my mates when they go for a house loan :)"
  • Tatiana S, New Farm
    MyRate review by:
    Tatiana S.
    New Farm, QLD
    "Nancy Khodeir was fantastic person to deal with! she have a lot of patience to deal with difficult customers (i was one of them asking too many questions and changing my mind all the time). Well done and keep up the good work."
  • Cindy P, Braddon
    MyRate review by:
    Cindy P.
    Braddon, ACT
    "Would use again and definetely recommend to my family and friends."
  • Benjamin B, Calfield East
    MyRate review by:
    Benjamin B.
    Caulfield East, VIC
    "Although my customer service representative should have been frustrated with me, he remained patient and assisted me throughout the whole process. Thankyou."
  • Cameron H, Audley
    MyRate review by:
    Cameron H.
    Audley, NSW
    "My Wife & I had a great experience with the staff at MyRate. they were very helpful and were able to assist our every need. We have now settled on our 1st Home and could not be happer. This expereince was Great!"
  • Daniel O, Sunbury
    MyRate review by:
    Daniel O.
    Sunbury, VIC
    "What a great experience. The staff (Kerry) was extremely helpful with explanations of what and why. The directions were always clear and concise."
  • Tong L,Sunshine
    MyRate review by:
    Thong L.
    Sunshine, VIC
    "Griffin has been an excellent mortgage manager who has looked after my loan application from day 1. He also provided best advice to suit my personal circumstances. Very helpful, responsive, excellent customer service as well as being friendly and clear about every instruction/advice."
  • Susan C, Berowra
    MyRate review by:
    Susan C.
    Berowra, NSW
    "I have nothing but admiration for the whole process from my first enquiry online through to settlement (just over 5 weeks) I was always kept informed of progress by email and phone and I was particularly impressed with the advice I received from my consulatnt Soham to help get me 'over the line' - Thank you very much and I will certainly recommend you to anyone I know is looking for a loan."
  • More MyRate reviews...
  • "Hello I must say that the whole experience of dealing with the staff at MyRate has been excellent. I will only have positive things to say about refinancing with you. I only wish that I had done it sooner. "
    MyRate review by: Margaret G.,Davidson, NSW
  • "Being able to speak directly with someone everytime (multiple occassions) and as often as we did was fantastic. This made the whole process very satisfying."
    MyRate review by: Bernard S., Cranbourne , VIC
  • "very happy with myrate."
    MyRate review by: John M., Launching Place, VIC
  • "My consultant Marita was the most helpful person in the whole process of buying our house. I could call or email her anytime, about anything, and she was more than willing to help."
    MyRate review by: Leanne S., Carrum Downs, VIC
  • "My consultant ensured that everything was processed quickly and made the whole process very easy for us, even though it was a very short settlement."
    MyRate review by: Michael H., Taylors Hill, VIC
  • "My consultant Stephen was so patient and helpful and excellent. A professional, kind, lovely manner. Nothing was too much trouble and I really appreciated that."
    MyRate review by: Elizabeth B., Wentworth Falls, NSW
  • "Always received a quick response from my consulatnt Marita when I had questions."
    MyRate review by: Nectaria A., Franklin , ACT
  • "Happy to come across your site and more than happy with the service and help with the questions I had.Nothing was too much trouble for my consulatnt Griffin well done and thanks.."
    MyRate review by: Glenn F., Birtinya , QLD
  • "Very good loan for someone who is not needing all the bells and whistles."
    MyRate review by: Benjamin G, Berowra, NSW
  • "Very impressed with quality of communication throughout the process of application"
    MyRate review by: Hannah J, Battery Point, TAS
  • "It was through the great professionalism of the loan consultant that the final settlement can happen within 2 weeks. It is really appreciated!"
    MyRate review by: Dapin W, Box Hill North, VIC
  • "It was a pleasant experience, from start to finish"
    MyRate review by: Alvin T, Werribee , VIC
  • "Everything has gone really well to date."
    MyRate review by: Trevor C, Greensborough , VIC
  • "The My Rate team and in particular my patient loan officer Griffin were amazing and stuck with me through the entire process"
    MyRate review by: Tahnee M, Darlinghurst, NSW
  • "Overall, i thought was a good experience"
    MyRate review by: Andrew H, Pyrmont, NSW
  • "My account manager (Griffin) and assistant (Julie) were excellent and their communication and response time was also exceptional. Very happy"
    Anonymous MyRate review
  • "The service, interest rate and online banking components are top class"
    MyRate review by:Jarek, Franklin, ACT
  • "From day 1, we received prompt professional service."
    MyRate review by:Mary K, Dean Park, NSW
  • "My wife and I have been looking to purchase a home for at least 4 years. Over that time I have spoken to our consultant Steve on many occasions to renew our application and discuss various aspects of our needs. Steve was outstanding. Extremely tolerant of my questions and contact."
    MyRate review by:John K,North Sydney, NSW
  • "Really good first up experience."
    MyRate review by:Shaun S, VIC
  • "I thought my consultant Nancy was very friendly and she informed me about everything I needed to know"
    MyRate review by:Ranjana R, Noble Park, VIC
  • "Already a customer and like the low rate and no fee.Overall, a good experience"
    MyRate review by:Serena W., Gosnells, WA
  • "My experience with your team was absolutely fantastic! Everything was explained in details. I had a dedicated consultant to guide me and answer any of my numerous questions. Marita was there for me and was simply excellent. I would never hesitate recommending your services to my friends. Thank you!"
  • "Simply the best services overall"
    MyRate review by:Ahmed M., Mount Druitt, NSW
  • "I would have absolutely no hesitation in recommending to MyRate to all of my friends and acquaintances. My consultant was always extremely helpful and prompt with a response to any of my questions or concerns. I have been very happy with my experience with MyRate and only wish i could expect the same level of customer service from other organisations! ."
    MyRate review by:David H. Moonee Vale VIC
  • "I have had a very satisfying experience with the MyRate team till date. Thank you very much."
    MyRate review by:Balasubramanian V. , Cherrybrook, NSW
  • "The whole process went very smoothly, we didn't really have anything to worry about."
    MyRate review by:Benjamin T. , Como, WA
  • "Our experience with MyRate was very good. It was an easy and convenient way to refinance with no fuss and good communication from your team who were friendly and professional at all times. The phone interview at the beginning was quick and answered all my questions and this was followed up with clear instructions through email. "
    MyRate review by:Catherine G. ,Girraween, NSW
  • "My experience with MyRate was excellent. I found MyRate consultant Marita was very friendly and know her products well. The process was very fast and efficient . I would highly recommend Myrate to my friends and family in the future."
    MyRate review by:Loy C. ,Marrickville, NSW
  • "Staff at MyRate were excellent, more specifically Marita and Kevin, who went out of their way to make things happen, at the worst time of year (Xmas)."
    MyRate review by:Graeme, R. ,Kincumber, NSW
  • "You guys were amazing from start to finish. My Previous bank took two months to look at my situation so I gave up on them and did a search on the web and that is when I found MyRate. I wish I had done it a lot sooner!! You guys were so fast and kept me informed the whole way through. Within a week my loan application was formally approved. "
    MyRate review by:Sarah, P. ,Martin, WA
  • "Very simple process from start to finish and really appreciated having the direct contact with a member to steer us through."
    MyRate review by:Jeffery, D ,Alexandra Hills, QLD
  • "my consultant really put my mind at ease as she anticipated my needs and ALWAYS kept me up to date with everything."
    MyRate review by:Stephan, S ,Casula, NSW
  • "The process of getting the loan was so easy my consultant was wonderful and terribly patient with all my hiccups.. "
    MyRate review by:Joanne, N ,Alexander Heights, WA
  • "consultant from myrate that i kept in touch with via internet was propmpt and efficient in answering my questions and following up any queries we had"
    MyRate review by:Paulina, L ,Woodcroft, SA
  • "My Loan porfolio manager have been very helpful. She help me through step by step, from beginnning up until the end of my setttlement and other issued after that."
    MyRate review by:Regina, O ,Box Hill, VIC

If you are a customer of MyRate and would like to contribute your experience please email review@myrate.com.au

 

Customer Service Feedback Score


MyRate is currently rated 8.20/10 for service by our customers.

MyRate website comments

[Last Updated: 14 May 2012]

 "very very helpful in working out repayments against interest rates."

"great and easy to read calculator"

"Thank you for the guide sheet, it has helped me a lot."

"This website was very helpful and easy to understand"

"Information very helpful & pre-approval opportunity is convenient."

"Heck of a job there, it asbsolutely helps me out."

"wonderful to realise I can afford a home of my very own!"

"Gave me a glimpse of what to expect"

"Web page is great has all the nessesarry detail at a glance"

"it's excellent :)"

"very useful information given"

"excellent tools...excellent rate"

"saved me a lot of time"

"thank you very much for this useful information, it has helped me a lot. "

"So far your site has been most useful."

"Better than the other banks so thanks for that"

"In one word - Impressive"

"very good thanks"

"very easy to use thanks"

"easy to read"

"very good advice and helpful to home buyer. Thanks"

"Webpage very clear, excellent product features"

"good site"

"very easily understood thank you"

"I found your web page easy to navigate and extremely informative in making my decision to re-finance"

"Great tools to find out what I need to purchase a house, thank you"

"Website is very clear and easy to follow. Lending rates are very reasonable."

"The site and information was very helpful thankyou!"

"It was good to look at the comparison between lenders"

"these rates seem so much better than other banks"

"plenty of relevant info"

"very much useful. Thank U"

"thanks for the information"

"great site"

"very interesting"

"it was very helpful to see comparison rates and repayments with the major banks. There was a huge difference !!!"

"I had never heard of your company before.Your website is very informative with a breakdown of all the fees at your fingertips. Thank you"

"Very helpful"

"nice rates, thanks"

"I certainly enjoy reading all that is written on your blog.Keep the posts coming. I enjoyed it!"

"This website has been particularly helpful, my partner & I are looking into buying our first home, so researching different options with different banks is very important to us. MyRate is definitely a front runner that we would choose for our mortgage lender"

"Very functional website. Cheers"

"Thanks.I had no idea that the monthly ongoing fees could add up to soooo much at the end of the loan"

"easy to use"

"awesome have been looking everywhere for a website like this!"

"Very useful info. Many thanks"

"good comparison chart,very helpful"

"The LVR Calculator is a very useful tool which has proved helpful in assisting whether or not to go for a 3 year mortgage deal or a 5 year mortgage deal, so not only has it given the suitable Loan To Value Ratio it also assisted with a mortgage decision"

"Thank you. I was just trying to show my friend a more powerful way of not paying for a repeat year of preschool, when she could go to school for free!"

"very straight forward comparison"

"Articles like "fixed vs Variable" make me want to visit your website even more"

"I told my grandmother how you helped. She said, bake them a cake!"

"its good to know that myrate.com.au is well accredited"

"Excellent intuitive website"

"Very happy with this website and explanations"

"fantastic & easy to follow site.thank you"

"I hope myrate can help my family and I as they have done with so many others."

"Easy to use and helpful - I'm sick of being forced to use ready reckoners on the other websites!!"

"I like how myrate provides lots of detail. Helps clear the fog!"

"Enjoying all the info you are providing"

"very informative ...definitely food for thought"

"very helpful easy to use"

"gave me the exact information i needed"

"Clear with all the essential info = easy to interpret"

"Very helpful information as I am first home buyer"

"very good"

"lump sum calculator is a great eye opener"

"it was the basic info i was looking for."

"very clear"

"Just stumbled upon this website, I will definitely give you a call once I'm ready to get a home loan"

"Useful"

"great site"

"easy to follow for a first-timer"

"information on providing proof of genuine savings and or non genuine eg sale of motoer vehicle in case of investor was helpful"

"good job, well done"

"very helpful thank you"

"Well explained"

"excellent working site"

"just what i asked for and easy to use"

"looking at a home loan soon and it was very helpful"

"very good layout and easy to use"

"it is very useful tips for first home buyers."

"very helpful with my needs"

"easy to read and all the info is right in front of you.  Great.  You don't have to go searching through the website"

"Great site, thanks for the helpful tools and calculators."

"gave me hope"

"excellent working site"

"best one around"

"very helpful with my needs"

"clear"

"Short, specific information - straightforward and relevant."

"LOVE IT!"

"very nice interest rate"

"great site user friendly"

"I like it"

"Great tool, very helpful for loan life predictions"

"best calculator i have found yet with regards to deposits"

"thank you very helpful without having to give your life story to get to the calculator "

"this calculator is very useful"

"very helpful thank you"

"Very impressed with the savings"

"Thank you for making this available"

"Information seems concise and clear.  Nothing hidden or needing to be directed to another page.  Thinking about changing to you guys after being on the site for about 5 mins"

"It really helps me, thank you very much."

"a very useful tool to user"

"Great calculator, straightforward. Doesn't ask for excess detail. Provides easily understood information."

"excellent, and easy"

"very efficient, thanks again"

"awesome"

"Great to have all that information upfront to be fully prepared"

"very helpful and descriptive"

"your site it great.. plenty of info that im finding very helpful as a first home buyer"

"easy to read, i like"

"MyRate is awesome"

"I was concerned about the security of the loan. You have answered all of my questions. Thank you"

"thanks, good stuff mate..."